Para cualquier consulta o ayuda, por favor envíenos un correo electrónico a info@sensagem.com.


Establecer como idioma predeterminado

Aviso: Sensagem estará de vacaciones por el Año Nuevo Chino a partir de febrero 6 a marzo 8. Los pedidos completados y pagados durante este período se enviarán después de las vacaciones.. Gracias por su apoyo y comprensión..

Reembolso & Returns Policy

1. Scope

This Refund & Returns Policy applies to all products purchased from Sensación websites (sensagem.com y wholesale.sensagem.com), including titanium and surgical steel piercing jewelry.

Please carefully check product models, materials, and quantities before placing your order to avoid unnecessary returns.

2. Reembolso & Return Conditions

Product Quality Issues:
If the received product has quality issues, is damaged, or does not match your order, please contact us within 7 days of receipt. You will need to provide photos or videos as proof.

Order Errors:
If the shipment does not match your order in terms of model or quantity, please contact us within 7 days of receipt.

Non-Quality Reasons:
For personal reasons (e.g., change of mind or wrong model selection), returns are generally not accepted, but exchanges or credits toward your next order can be arranged upon agreement.

Note: For hygiene and safety reasons, piercing jewelry cannot be returned after purchase unless there is a quality issue or shipping error.

3. Return Process

  1. Contact our support team at info@sensagem.com and provide:
    • Order number
    • Description of the issue
    • Photos or videos of the product
  2. We will confirm the return eligibility within 24-48 hours.
  3. Once approved, send the product back to the address we provide.
  4. After we receive and inspect the returned product, we will issue a refund via the original payment method or arrange an exchange.

Return Shipping Fees: Shipping fees for quality issues or incorrect shipments are covered by us. Returns due to personal reasons are the responsibility of the customer.

4. Refund Details

  • Refunds will be processed using the original payment method.
  • Bank or payment platform processing may take 5-10 business days for the refund to appear.
  • We will communicate any special circumstances regarding the refund via email or phone.

5. Contact Information

If you have any questions regarding refunds or returns, please contact us:

📧 Email: info@sensagem.com
🌐 Websites: https://sensagem.com | https://wholesale.sensagem.com

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